Client Operations Supervisor
On-siteMinneapolis, Minnesota, United States
EXPIREDMinneapolis, Minnesota, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Lead on duty, ensuring seamless class check-ins, studio opening and closing, and weekly facility audits in accordance with all policies. Manage studio staff on duty, support marketing strategy including acquisition tactics and community initiatives, and oversee hospitality processes from fuel bar orders to retail merchandising. Train team members in service standards, resolve client inquiries via Zendesk, and execute milestone and surprise-and-delight programs to drive retention. Maintain brand standards, studio cleanliness, and inventory control while representing the Barry's brand within the fitness community.
Required Qualifications
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio's appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
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