Client Operations & Strategic Growth Manager
$135,970–$199,390 year
On-siteDistrict of Columbia, United States
District of Columbia, United StatesOn-siteFull Time$135,970–$199,390 yearLarge
Full TimeLarge
Job Summary
Manage the firm's relationship with a major financial services client as a key internal and external point of contact. Develop and execute strategic client plans, deepen engagements, and coordinate meetings, events, and pitch preparations. Oversee billing compliance, budget tracking, and AI tool adoption while collaborating with senior lawyers and business services. Track fee arrangements, monitor resource requirements, and ensure adherence to client guidelines and internal policies.
Required Qualifications
- Strategically and commercially minded with the ability to translate emerging business issues and developments into opportunities to drive client growth
- Experience coordinating budgets for a multi‐matter portfolio and partnering with the Finance department
- Deep knowledge of law firm management metrics, and how day-to-day legal practice interacts with those metrics
- Familiarity with outside counsel guidelines and timekeeping standards that drive billing compliance
- Ability to troubleshoot and analyze data
- Pragmatic, diplomatic, and resourceful, with the ability to adapt quickly to different situations and personalities
- Ability to build strong relationships with all levels of lawyers and client contacts
- Confidence to pursue best practices and continuous improvement
- Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision
- Experience working independently, as well as within cross-functional teams in a collaborative, professional environment
- Proactive and persistent in engaging busy stakeholders, with a strong commitment to following through on agreed goals and deadlines
- Excellent writing and presentation skills with an exacting attention to detail in all work product
- Seven (7)+ years of relevant experience
- Account management / PMO experience, with advanced knowledge of project management methodology
- Experience of client-facing project management
- Experience with scoping, budgeting, project planning, workflow management, post-matter reviews
Desired Qualifications
- Law firm of similar professional services experience preferred
- Bachelor's degree or equivalent experience in marketing, account management, or related field preferred
- Project management qualification is desirable
- Technical skills including advanced Excel, PowerBI (or comparable), HighQ Collaborate, and Smartsheet (or Planner) highly desirable
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