Client Operations Manager
HybridAmsterdam, North Holland, The Netherlands
Amsterdam, North Holland, The NetherlandsHybridFull TimeSenior LevelContent ServicesSmall
Full TimeSenior LevelSmallContent Services
Job Summary
Manage day-to-day operations for Enterprise clients by tracking workflows, timelines, and deliverables while ensuring smooth onboarding and expansion. Identify process issues and flag them to leadership, then roll out new or improved workflows by writing clear SOPs and supporting team adoption. Maintain accurate CS data, keep dashboards clear, and manage tools by updating playbooks, workflows, and automation features. Coordinate with Client Success, Talent, and Product teams to align resources and priorities.
Required Qualifications
- Fluent in English, both verbally and in writing
- 3 to 4 years of experience in operations and project management
- Experience in designing and implementing successful workflows from scratch
- Strong analytical skills and confidence in working with data
- Strong organisational skills and attention to detail
- Comfortable managing priorities across multiple external and internal stakeholders
- Enjoy working in a fast-paced, changing environment
- Process-oriented mindset and willingness to document and follow structured workflows
Desired Qualifications
- Experience in the marketing, SaaS or agency environments is a plus
- You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers' day-to-day ways of working
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.