Client Operations & LPM Manager
$145,800–$222,350 year
HybridChicago, Illinois, United States or New York City, New York, United States
Job Summary
Develop matter management best practices and tools by collaborating with lawyers, clients, and support staff to align service delivery with firm priorities. Lead client relationship and practice group support while designing processes that address client priorities and enhance legal service delivery. Maintain a portfolio of practice-specific resources to communicate cost and scope, spot risks, and optimize delivery through technology and knowledge resources. Advocate for legal project management best practices including scoping, budgeting, progress reporting, and efficiency. Partner with Finance, Business Development, and other teams to design innovative solutions and facilitate process improvement. Requires 7+ years in law firms or large organizations, a J.D. or MBA preferred, and flexibility for global travel. Based in Boston, Chicago, Washington, D.C., or New York with a hybrid on-site schedule.
Required Qualifications
- Bachelor's degree
- At least 7 years of experience working in a law firm, corporate legal department, financial institution or other large complex organization
- Must be flexible to meet the demands of working at a global law firm and available for travel
- Consistent and predictable on-site presence
Desired Qualifications
- J.D. or MBA
- Professional services experience
- Exceptional client service orientation with financial acumen
- Demonstrated experience in leading teams and creative problem-solving
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