Client Operations Lead
On-sitePhiladelphia, Pennsylvania, United States or Rittenhouse, Pennsylvania, United States
Job Summary
Client Operations Lead is an introductory leadership role focused on hands-on support to drive studio sales and operations, ensuring an exceptional in-studio client experience and maintaining hospitality standards. Acts as a brand ambassador, mentors peers, builds constructive relationships with clients and staff, supports marketing initiatives, handles client questions, maintains membership and client data, delivers first-class hospitality, and coordinates with studio leadership to sustain operational excellence and a welcoming environment. Requires flexibility to work weekends and varying shifts, strong communication, and a commitment to Barry’s brand and customer-centric culture.
Required Qualifications
- Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
- Availability to work 4 to 5 shifts, one being a weekend day
- Friendly, outgoing personality and enjoy social interaction
- Enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with a focus on team culture.
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
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