Client Operations & Delivery Lead
RemoteCanada
Job Summary
Lead a multidisciplinary team delivering high-volume content, publishing, design, and analytics operations for a major US sports client, managing live-event readiness and AI-enabled services. Maintain a clear operating picture across priorities, deadlines, and risks, converting unclear requests into actionable plans with defined owners and decision paths. Diagnose delivery issues using data to intervene early on quality or pace slips, while coordinating with design, product, engineering, and client leaders without replacing their specialist judgement. Improve the operating system by simplifying tracking, automating workflows, and scaling capabilities through strategic hiring. Prepare accurate client updates and make independent day-to-day decisions, escalating only when necessary.
Required Qualifications
- High agency
- Strong judgement
- Direct people leadership
- Operational grip
- Numeracy and analytical ability
- Clear communication
- Cross-functional range
- Systems thinking
- Practical AI fluency
- Pace and resilience
- Attention to detail
- Genuine interest in basketball and sport
- Responsibility for direct reports and difficult people decisions
- Ownership of several simultaneous workstreams across different disciplines
- A consequential decision made from incomplete evidence
- A process, system or operating model they materially improved
- An example of helping specialists or functional leaders deliver better
- A capability gap they closed through clearer ownership, process change or hiring
- Practical AI use that improved a measurable outcome
- Must align closely with US Eastern Time across weekdays
Desired Qualifications
- Basketball knowledge
- Relevant experience from client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment
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