Client Onboarding Specialist (Ukraine Private Entrepreneur only)
RemoteUkraine
UkraineRemoteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Collect carrier/provider details, create LOAs, and coordinate execution between parties while managing data collection and status tracking for accounts, carrier portal access, and invoice conversions. Configure standard allocation, audit, and reconciliation rules, then assist the onboarding manager with initial invoice uploads, data mapping validation, and API configuration. Participate in implementation discussions for ServiceDesk, logistics, and third-party services, conduct customer UAT, and create operational process documentation for the go-live readiness sign-off.
Required Qualifications
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Monday–Friday, 11:00 AM–20:00 PM Kyiv Time
Desired Qualifications
- Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies is highly valued
- ServiceNow experience a plus
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