Client Onboarding Junior Analyst
$5,878,280–$8,462,320 year
HybridBudapest, Budapest, Hungary
Job Summary
Communicate with local and global clients via various channels and collaborate with internal stakeholders to streamline processes and strengthen controls. Manage customer documentation, review, validation, and system setups while ensuring timely and accurate delivery of all account opening functions. Daily manage in-process and service-related activities, defining documentation requirements to support scenarios and maintenance needs. Ensure consistent high-quality service delivery to customers and internal partners by meeting service level agreements and efficiency standards. This role supports the Hungary team in handling complex client requests across cluster and global levels, contributing directly to client experience and Citi's branding.
Required Qualifications
- Previous experience in financial services
- Knowledge of bank products in the scope of opening and maintaining of bank accounts
- Customer communication experience (internal/external)
- Proficient knowledge of English
- Proficient in Microsoft Office applications
Desired Qualifications
- Proficient knowledge of Bulgarian, Czech, Romanian or Slovak (written and spoken)
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
- Fast learner with strong attention to detail, and willingness to go the extra mile
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