Client Onboarding Implementation Transfer Senior Associate
On-site · Charlotte, North Carolina, United States
Job Summary
Senior Client Onboarding Implementation Associate at JPMorgan Chase responsible for leading and executing strategic onboarding initiatives to transition clients to the Chase banking platform. Drive end-to-end onboarding program management, analyze and resolve complex issues while ensuring compliance with technical standards and policies. Leverage emotional intelligence to manage conflicts, foster collaboration, and build trust with clients and internal teams. Lead continuous improvement efforts on the operating platform using design thinking and innovation, plan day-to-day work, and ensure progress within established policies. Travel up to 10% to visit clients and internal partners; role does not support employer immigration sponsorship. Strong data/tech literacy, presentation skills, and ability to communicate onboarding procedures to clients and stakeholders are preferred.
Required Qualifications
- 3+ years of experience in managing and executing strategic initiatives in a professional field
- Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms
- Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting
- Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques
- Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business
Additional Requirements
- This role is not eligible for employer immigration sponsorship.
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