Client Onboarding Implementation Associate
On-site · Tempe, Arizona, United States
Job Summary
Lead the execution of strategic client onboarding initiatives to transition new and existing clients to the Chase banking platform; apply broad knowledge of client onboarding program management to analyze and resolve issues while ensuring compliance with technical standards and policies; use emotional intelligence and influence to manage conflicts and foster collaboration within the team and with clients; drive continuous improvement of the operating platform using innovation and design thinking; plan and organize day-to-day team work within established procedures and policies; travel up to 10% to visit clients and internal partners; role is not eligible for employer immigration sponsorship.
Required Qualifications
- 1+ years of experience in managing and executing strategic initiatives in a professional field
- Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms
- Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting
- Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques
- Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business
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