Client Onboarding Associate
HybridKhlong Toei, Bangkok, Thailand
Job Summary
Manage the full lifecycle of client onboarding and offboarding for brand clients, serving as the primary point of contact to gather documents, configure accounts across platforms like Lazada and Shopify, and coordinate with Commercial, Marketing, and Technology teams. Develop structured timelines to ensure timely account setup and closure, while overseeing the transition of assets and financial processes during offboarding. Provide final reports, document activities for auditing, and analyze pain points to improve retention strategies. This role supports CREA's growth in Southeast Asia's live commerce sector, working within a hybrid environment with opportunities to lead team initiatives.
Required Qualifications
- 2+ years of experience in project management, client onboarding/offboarding, or account management in an eCommerce, SaaS, or digital agency environment
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Excellent communication and stakeholder management skills
- Experience coordinating cross-functional teams
- Familiarity with eCommerce platforms (Lazada, Shopee, TikTok Shop, Shopify, etc.)
- Proficiency in Thai and English languages
Desired Qualifications
- Proficiency in project management tools (Asana, Monday.com, Trello, etc.) is preferred
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