Client Manager (Singapore)
Remote · Singapore or SG
Job Summary
Client Success Manager for APAC region (Singapore) responsible for owning Modern Health’s employer relationships from launch through contract renewal across APAC. You will manage a portfolio of Enterprise Accounts, partner with Benefit Managers, HR Executives, and consultants, drive product adoption and engagement, and collaborate with cross-functional teams to ensure client success including retention and revenue growth. The role requires data-driven decision making using tools such as Looker, Gainsight, and Salesforce, and effective communication with senior stakeholders, while delivering local implementation support and aligning with regional time-zone requirements. The role is fully remote within Singapore with overlapping hours to support global operations.
Required Qualifications
- 8+ years managing client relationships or selling to HR leaders within B2B tech
- Experience in employer benefits and healthcare is a strong plus
- Fluency in English is required; additional APAC regional languages are a plus
- Track record of achieving high retention, adoption, renewal, and expansion metrics
- Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
- Ability to build strong, trusted relationships and act as a strategic advisor to customers
- Proactive in identifying risks, resolving issues, and ensuring timely resolutions
- Adept at objection handling and independently negotiating with clients
- Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data
- Demonstrated ability to understand client business landscapes and align solutions to their goals
- Enthusiastic about tackling new challenges and building scalable processes
- Flexible and agile in fast-paced, cross-functional environments
- Highly coachable and receptive to feedback
- Balances humility and confidence in challenging conversations
- Intellectually curious and quick to learn new tools and concepts
- Values and mission alignment with healthcare, benefits, and mental wellness
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