Client Manager
Remote
Job Summary
Manage a portfolio of client accounts, serving as the face of Modern Health for highest-priority customers and Fortune 500 companies. Build relationships with global stakeholders including Benefit Managers and HR Executives to drive product adoption, engagement, and retention. Conduct regular global account meetings to refine strategies and partner with the US-based implementation team for local support. Champion mental wellness programs, convert clients into champions, and lead global QBRs/ABRs while utilizing Looker, Gainsight, and Salesforce to diagnose client health. Strategically use data insights to guide decision-making and advocate cross-functionally with Product, Sales, and Clinical Care teams.
Required Qualifications
- 6+ years managing client relationships or selling to HR leaders within B2B tech
- Experience in employer benefits and healthcare
- Proven success strategically and autonomously managing a book of business (30+ customers across segments)
- Engaging with executive sponsors, senior leaders, and HR decision-makers
- Fluent in both English and Spanish
- Strong verbal and written communication skills in both languages
- Track record of achieving high retention, adoption, renewal, and expansion metrics
- Closing large expansion opportunities
- Developing and implementing account strategies to maximize customer value and drive revenue growth
- Building strong, trusted relationships and acting as a strategic advisor to customers
- Proactive in identifying risks, resolving issues, and ensuring timely resolutions
- Adept at objection handling and independently negotiating with clients
- Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data
- Understanding client business landscapes and aligning solutions to their goals
- Attention to detail
- Initiative and independence
- Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
- Balancing humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
- Intellectual curiosity and quick learning of new tools, concepts, and best practices
- Deep passion for customer success with a proactive approach to solving challenges
- Commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems
- Alignment with the company's mission through a passion for improving outcomes in healthcare, benefits, and mental wellness
- US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday
- This position is not eligible to be performed in Hawaii
Desired Qualifications
- Experience managing large-scale client relationships
- Comfortable analyzing data and using it to make strategic and consultative recommendations
- Experience in employer benefits and healthcare
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