Client Manager – Employee Health & Benefits
HybridFargo, North Dakota, United States
Fargo, North Dakota, United StatesHybridFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Develop and maintain strong business relationships with clients while acting as a liaison between clients and vendors. Oversee compliance and regulatory issues, support marketing and renewal processes, and resolve complicated service issues or escalate them for further assistance. Manage various aspects of employee benefits programs, including group health and welfare plans, to enhance client satisfaction and retention. This role requires a State Life & Health Insurance License within three months of hire and proficiency in Agency Management Systems.
Required Qualifications
- Bachelor's degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required
- 3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker
- Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability
- State Life & Health Insurance License (Required within 3 months of hire)
- Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations
- Strong public speaking, verbal, and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight)
- Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects
- Detail-oriented with effective problem-solving and resolution skills
- Capable of working independently and under pressure while maintaining a positive attitude
- Ability to thrive in a fast-paced team environment while upholding professionalism
Desired Qualifications
- Ideally with an employer, insurer/administrator, consultant, or broker
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