Client Manager, APAC
On-siteBrisbane, Queensland, Australia
Job Summary
Drive trusted advisor relationships by identifying upsell and cross-sell opportunities with Account Executives, mapping Symplicity solution capabilities to client business requirements, and facilitating discovery workshops to document project needs. Lead efforts to turn around at-risk clients, develop case studies and success stories, and engage customers through webinars and feedback sessions to maximize their experience with Symplicity Systems. Collaborate with the billing team on invoices and quotes while establishing key performance indicators to aid clients in achieving their goals. Requires a Bachelor's degree, Symplicity product experience, and strong communication skills; willing to visit the Brisbane office once or twice weekly.
Required Qualifications
- Bachelor's degree
- Experience working with Symplicity's products
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Be willing to go to the office in Brisbane once or twice a week
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