Client Management Specialist I
$46,400–$46,400 year
On-siteRomeoville, Illinois, United States
Job Summary
Manage assigned customer accounts as the primary liaison between clients, warehouses, and carriers, handling order creation, processing, and acceptance while maintaining inventory integrity. Receive and analyze daily communications to resolve issues, recommend process improvements, and select optimal carriers to ensure delivery performance and cost efficiency. Monitor order acceptance, manage accessorial charges, and communicate exception notifications to shippers and consignees using Hub Group transportation management systems. Maximize margin and on-time performance by working with Operations to manage assets and address single load concerns.
Required Qualifications
- Bachelor's degree in business, logistics, supply chain, or management
- Experience in the transportation industry
- Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
- Highly effective communication, both verbal and written
- Attention to detail, organizational skills, and customer focused
- Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations
- Strong talent for multi-tasking and managing competing priorities effectively
- Able to identify and assess customers' needs, and to craft compelling solutions
- Self-directed, yet strong team player
- Minimal travel may be required
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