Client Intake Specialist - Bilingual (Customer Support)
$40,000–$112,000 year
On-site · Kansas City, Missouri, United States
Job Summary
Bilingual Client Intake Specialist (Customer Support) serves as the first contact for prospective clients, gathering basic information, routing qualified inquiries to attorneys, maintaining records with confidentiality, and supporting a fast-paced intake process to drive firm growth. The role emphasizes building rapport with potential clients, guiding them through next steps, and ensuring a high-quality intake experience in a legal environment. Compensation includes a base salary of $40,000 with up to $6,000 per month in bonus, and a comprehensive benefits package with flexible PTO and retirement matching. Hours include various shifts to support 24/7 advocacy, with on-site KC location and parking.
Required Qualifications
- Experience in customer service, call center, sales, or client-facing roles
- Strong time management and ability to prioritize tasks
- Detail-oriented with strong sense of follow-through
- Clear and professional communication skills
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