Client Finance Specialist - Billings - Remote
$80,000–$90,000 year
RemoteUnited Kingdom or Australia
Job Summary
Own the accuracy and integrity of client invoicing end-to-end by preparing, reviewing, and processing multi-currency client invoices in compliance with GST/tax obligations. Resolve billing disputes to protect DSO and cash-collection risks, managing credit notes, revised invoices, and adjustments while conducting proactive billing health reviews. Partner with Accounts Receivable on aged debt and refund approvals, handling Zendesk and Jira billing queues directly within agreed SLAs. Drive process improvements and root-cause analyses to eliminate recurring billing errors, maintaining a log to support automation and upstream data quality enhancements. Collaborate with payroll leads and regional teams to maintain clean data handoffs and reduce client churn caused by billing errors.
Required Qualifications
- 4+ years of experience in billing operations, revenue operations, or a client-facing finance role
- Hands-on experience with multi-currency billing
- Understanding of FX error entry points and resolution mechanisms
- Fluency in at least one billing platform (NetSuite, Zuora, Stripe, or similar)
- Fluency in helpdesk tools (Zendesk, Jira, Salesforce, or HubSpot)
- Confidence in client-facing billing dispute conversations
- Ability to maintain firm contract boundaries while nurturing constructive relationships
- Local market knowledge of AU and NZ billing norms
- Knowledge of GST obligations
- Knowledge of direct debit requirements (BECS)
- An accounting background or qualification (CA, CPA, or equivalent degree) preferred
Desired Qualifications
- Prior experience in a SaaS, payroll, or EOR business
- Prior experience in an EOR or global payroll billing environment
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