Client Experience Supervisor
$52,000–$62,400 year
On-siteAustin, Texas, United States
Job Summary
Supervise and support Client Service Representatives during assigned shifts, modeling professionalism, empathy, and accountability while fostering a positive work environment. Ensure client-facing areas remain clean, organized, and stocked; monitor workflow for efficient admissions, referrals, scheduling, and discharges. Coach team members, conduct one-on-one meetings, and assist with recruiting, onboarding, and training. Resolve client concerns, support service recovery, and maintain strict confidentiality regarding personnel and financial data. Coordinate continuing education, departmental meetings, and workflow enhancements while reinforcing hospital policies and SOPs. Assist with scheduling, PTO requests, and departmental documentation. Full-time role with days TBD; based in Austin, TX.
Required Qualifications
- High School diploma or equivalent
- Minimum of two (2) years of experience in veterinary client service, healthcare client service, or hospitality leadership
- Minimum of one (1) year of leadership or supervisory experience, or demonstrated leadership responsibilities
- Dependable, self-motivated, and detail-oriented with strong organizational skills
- Ability to prioritize and manage time effectively in a fast-paced environment
- Patient-focused attitude with active listening and problem-solving skills
- Ability to work quickly and efficiently without compromising accuracy or quality
- Exceptional leadership, coaching, and interpersonal communication skills
- Strong organizational and time management abilities
- Excellent client service and conflict resolution skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Demonstrates professionalism, sound judgment, discretion, and confidentiality
- Proficient in Microsoft Office and hospital management software
- Adaptable to changing priorities and operational demands
- Passion for delivering exceptional client experiences while fostering a collaborative and supportive workplace culture
- Fluent English skills (speaking & reading)
- Must be available for weekend shifts
Desired Qualifications
- Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Veterinary Technology, Hospitality Management, or a related field
- Experience in emergency or specialty veterinary medicine
- Experience with employee scheduling, training, coaching, and performance management
- Excellent verbal and written communication skills, with the ability to collaborate effectively in a team setting
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