Client Experience Specialist

Manage a high-volume portfolio of client accounts through a shared support inbox, serving as the primary point of contact for inquiries and day-to-day needs. Quickly assess incoming requests, prioritize multiple tasks while meeting response SLAs, and resolve issues independently or coordinate internal escalations. Identify opportunities to increase product utilization, conduct proactive outreach, and support onboarding to drive adoption and retention. Partner with Product, Sales, and Operations teams to improve the customer experience and reduce churn. Maintain accurate Salesforce records and document feedback to track trends. This role balances reactive support with proactive engagement to enhance client satisfaction.