Client Experience Specialist - Central Time US Based Remote
RemoteSt. Louis, Missouri, United States or Texas, United States
Job Summary
Manage non-licensed administrative tasks for real estate agents from contract to close, identifying contractual dates, deadlines, and ensuring timely transaction closure. Collaborate with the agent services department, agents, and third parties to verify proper documentation for compliance, organizing transaction details in applicable systems while providing continuous updates. Serve as the point-of-contact for all deal stakeholders, obtaining necessary information for clear to close and executing full end-to-end transaction processing, including entering expenses, verifying details, preparing commission invoices, and resolving discrepancies for accurate payouts. Update and manage communication with all parties involved, prioritizing service with a positive attitude to create a seamless experience. This role supports various markets in Texas and St. Louis, requiring Central time zone availability.
Required Qualifications
- Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience
- Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment
- People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process
- Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools
- Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity
- Process Management – able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing
- Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things
- Oral/Written Communication—the individual speaks clearly and persuasively in any situation to clearly advise and resolve any issues
- Quality Assurance-the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality
- Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient
- Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information & support
- 100% remote
- Central time zone
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