Client Experience Specialist
$50,000–$60,000 year
On-site · Kensington, Maryland, United States
Job Summary
Client Experience Specialist at Casaplex, responsible for acting as a critical liaison delivering product/services information and resolving client issues, building and maintaining customer relationships, and promoting upsell and renewal of service agreements. Requires 3+ years in client/customer service, preferably in Audio/Video, with strong communication, empathy, and problem-solving skills. Located in Kensington, MD, you will provide prompt, accurate support and advocate for clients to turn them into lifelong raving fans.
Required Qualifications
- 3+ years of solid experience in client/customer service, preferably in the Audio/Video industry
- Strong communication and customer-relations skills
- Ability to promote upsell and renewal of service agreements
- Patience, empathy, and problem-solving abilities
- Technical proficiency to troubleshoot client issues
- Demonstrated commitment to professional service standards
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