Client Experience & Relations Senior Executive
On-siteSingapore, Singapore
Job Summary
Execute client treatment activities and deliver exceptional gifting to cultivate strong relationships with clients across all channels. Collaborate cross-functionally with the retail team to promote a client-centric approach, supporting activation strategy planning and event back-end setup. Consolidate performance data for post-event ROI analysis and refine local client treatment strategies, including 1:1 programs and gifting plans. Manage high-end overseas client treatment by liaising with agencies for seamless hospitality execution and support daily data issues related to client applications. Coordinate monthly client gifting for VIPs, oversee vendor onboarding, and monitor competitor activities for benchmarking. Monitor client satisfaction using internal tools, ensure dissatisfied clients are followed up promptly, and coordinate in-boutique training on satisfaction programs.
Required Qualifications
- Bachelor's degree in Business, Marketing, or equivalent discipline
- 4 – 5 years of experience in Client Relationship Management
- preferably in luxury retail
- Tech savvy with proficiency in Microsoft Office (Excel & PowerPoint)
- Good level of analytical skills
- strong focus on attention to detail
- Good written and verbal communication
- interpersonal skills
- organizational skills
- Ability to work independently
- apply critical thinking
- proactive approaches
- is adaptable
- can work with and across different departments
- Strong time management
- problem-solving skills
Desired Qualifications
- Strong knowledge of CRM systems
- experience in Salesforce service cloud
- data visualization tools such as Looker is a plus
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