Client Experience | Operations Manager
$52,000–$62,400 year
On-siteWoodbury, Minnesota, United States
Woodbury, Minnesota, United StatesOn-siteFull Time$52,000–$62,400 year
Full Time
Job Summary
Manage store operations by meeting financial metrics for service revenue, average ticket, and rebooking rates while overseeing all personnel from recruitment to performance management. Create staff schedules for peak coverage, handle inventory, and forecast sales to drive growth trajectories. Collaborate with the store owner on budgets, marketing strategies, and special events to attract new clients and ensure system consistency. Address client issues promptly, conduct regular performance reviews, and lead training initiatives to enhance team productivity and product knowledge.
Required Qualifications
- Some Nights and Weekends are required
- Demonstrates high standards in customer service
- Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail revenue
- Identifies opportunities for growth such as, staffing, scheduling and coaching
- Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
- Conduct regular performance reviews and provide constructive feedback to enhance team performance
- Create and maintain staff schedules to ensure adequate coverage during peak hours
- Responsible for store's inventory
- Helps forecast sales, growth trajectories and expansion plans
- Collaborate with the store owner to develop and manage the salon budget
- Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth
- Implement strategies to achieve sales targets and profitability goals
- Oversee the delivery of high-quality services and ensure client satisfaction
- Address client issues and concerns, providing resolutions in a timely and professional manner
- Maintain a positive and welcoming environment for clients and staff
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals
- Has coaching and mentoring skills and can verbalize steps to achieve those goals
- Confident in coaching and mentoring their team
- Responsible for identifying the professional development needed for each staff member
- Ensures all technical service and product trainings are attended
- Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth
- Work with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
- Coordinate and promote special events, promotions, and collaborations to increase store visibility
- Assist with Social Media
- Assist in requesting marketing materials from corporate via internal portal
- Join regular calls with owner and corporate to ensure consistency across the system
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