Client Experience Manager
$87,000–$148,000 year
HybridBaltimore, Maryland, United States
Job Summary
Serve as the product owner for digital tools and experiences, partnering with stakeholders to identify business needs, define requirements, and prioritize enhancements. Support advisor digital tools including login and registration, subscription services, online scheduling, and planning analysis tools. Work closely with an Agile development team throughout the product lifecycle, managing requirements gathering, user story development, backlog prioritization, testing, deployment, and post-launch support. Collaborate with business partners and technology teams to develop solutions that improve usability and operational efficiency. Leverage data, analytics, and user feedback to identify opportunities for continuous improvement and measure success. Provide operational support for digital experiences, including troubleshooting and resolving user issues.
Required Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience
- 5+ years of relevant professional experience in product management, digital experience management, or a related field
Desired Qualifications
- Experience working in an Agile environment, partnering with software development teams through the full product lifecycle
- Strong stakeholder management, communication, and relationship-building skills
- Analytical mindset with experience using data and insights to support decision making and prioritize enhancements
- Ability to manage multiple priorities and adapt to changing business needs
- Experience with the Adobe MarTech stack
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.