Client Experience Manager
On-site · Louisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-siteFull TimeMid LevelNot SpecifiedLOGISTICSUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
LOGISTICS
Job Summary
Lead a CX team to hit service metrics, coach and develop team, partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey, and build scalable processes and playbooks for delivering excellence.
Required Qualifications
- 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
- Track record of owning and improving CSAT, case resolution, and other CX metrics
- Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
- Experience coaching and scaling individual contributors
- Strong written and verbal communication skills
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