Client Experience Lead
On-siteGuildford, England, United Kingdom
Job Summary
Champion an exceptional luxury customer experience at every touchpoint by leading by example in delivering personalised styling and home advise. Drive clienteling activity to build long-term relationships and coach advisors to confidently identify opportunities for Home Styling, Interior Design, and Trade referrals. Lead the Sales Advisors, creating energy and pace throughout every trading day while holding regular huddles to communicate daily priorities and drive performance against store KPIs. Maintain a key presence on the shopfloor to role model excellent service standards and resolve customer issues with professionalism. Report to the Store Manager to support trading actions and performance plans.
Required Qualifications
- Commercially driven and motivated by achieving targets
- Confident leading from the shop floor
- Skilled at building relationships with customers
- Positive, energetic and resilient
- Comfortable using performance data to improve results
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others
- Good eye for detail
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable
- A creative, problem-solving spirit
- Passion for the OKA brand
Desired Qualifications
- Passionate about luxury customer experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.