Client Experience Engagement Specialist
$75,000–$75,000 year
HybridAtlanta, Georgia, United States
Job Summary
Develop and execute client engagement initiatives, including executive events, gifting programs, and strategic touchpoints to strengthen relationships and support account growth. Collaborate with Client Experience, Business Development, and Delivery teams to design personalized experiences and manage vendor relationships for logistics and budgets. Track key metrics on participation and satisfaction to analyze trends and recommend program improvements based on client feedback. This full-time role requires 1-3 years of experience in client service or account management within the IT industry. The position offers a hybrid schedule with travel for in-person engagements and includes a minimum base of $75,000 plus comprehensive benefits.
Required Qualifications
- 1-3 years of experience in a related role (e.g. client service, customer success, product management) that includes at least 2-4 years of account management
- Experience working with software development teams or experience in an IT industry
- Curiosity for new technologies relative to Stable Kernel solutions offerings, and a passion for staying current with trends that affect the custom software ecosystem
- Experience planning and executing professional events, client experiences, or relationship marketing programs
- Strong project management skills with the ability to coordinate multiple stakeholders and competing priorities
- Demonstrated ability to build relationships with executive-level stakeholders
- Experience managing budgets, vendors, and external partners
- Strong written and verbal communication skills
- Ability to analyze engagement metrics and use data to improve programs and outcomes
- Travel may be associated with this role as it requires you to maintain an in-office presence in a hybrid capacity for regular in-person engagements for both clients and internal teams
- If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered
Desired Qualifications
- Experience in consulting, technology services, customer success, account management, marketing, field marketing, hospitality, or event management environments preferred
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