Client Experience Coordinator
On-site · Clermont, Florida, United States
Job Summary
Coordinate resident and family experience as the primary liaison between residents, families, and facility staff to ensure a welcoming, responsive, and high-quality stay. Responsibilities include managing concerns and service requests, conducting check-ins, facilitating admissions/discharges in collaboration with interdisciplinary teams, coaching staff on customer service and communication, coordinating welcome experiences, resolving issues through timely service recovery, tracking feedback trends, and collaborating with Social Services, Nursing, and Activities teams to support resident well-being, rights, and dignity. Participate in quality improvement and ensure adherence to Florida and federal regulations; support events and community engagement activities; require strong interpersonal skills, empathy, professionalism, and proficiency in data tracking and Microsoft Office.
Required Qualifications
- Bachelor’s degree preferred in Social Work, Healthcare Administration, Hospitality, Communications, or related field
- Minimum 1–3 years of experience in: Skilled nursing, assisted living, or healthcare OR Hospitality, guest services, or customer experience roles
Additional Requirements
- Equal Employment Opportunity Statement included; background screening required in Florida
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