Client Experience Coordinator

Client Experience Coordinator role at North Shore Pediatric Therapy (Lake Bluff, IL) focuses on ensuring a seamless family experience by managing schedules, coordinating with clinicians, and driving community engagement. Responsibilities include handling schedule changes and updates, turning cancellations into makeups, coordinating with Clinical Directors and therapists, keeping the clinic organized, supporting local outreach (schools, events, community partners), hosting tours for prospective families, and supporting events and family engagement initiatives. You’ll also drive online reputation through reviews and testimonials and partner with leadership on simple, high-impact marketing efforts while being the face of the center in the community. Key skills include multitasking, clear communication, relationship-building with families, schedules-and-systems thinking, and a customer-service mindset to turn stress into solutions.