Client Experience Coordinator
$60,000–$90,000 year
On-siteCapitol Heights, Maryland, United States
Job Summary
Prepare quotations, orders, and customer documentation throughout the sales and project lifecycle by converting design files and specifications into accurate records. Serve as the primary point of contact for client inquiries regarding lead times, order status, and deliveries while communicating project updates and resolving issues with internal stakeholders. Coordinate deliveries, installation activities, and manufacturer reservations to ensure successful project execution, utilizing dashboards and workflow tools to monitor progress and identify potential issues. Maintain customer product standards within business systems and complete required documentation for invoicing readiness and Accounts Receivable processes.
Required Qualifications
- High school diploma or GED equivalent
- Associate or bachelor's degree
- Minimum 3-5 years of experience in customer service, sales support, project coordination, order management, or a related business support role
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Desired Qualifications
- Experience working with Hedberg or similar ERP/order management systems
- Contract furniture industry experience, including familiarity with Steelcase products and processes
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