Client Engineer
HybridNew York City, New York, United States or Portland, Oregon, United States
Job Summary
Resolve escalated tickets from Specialist I by diagnosing root causes in M365, macOS, and networking environments, then determine whether resolution requires remote intervention or onsite deployment to client sites across the LA metro area. Travel to client locations to deploy technology, troubleshoot hands-on issues, and build relationships with executives and end users. Calibrate communication style based on the audience, manage ambiguity through methodical diagnosis, and document reusable solutions within our PSA and RMM platforms. This hybrid role supports Treeline's mission to transform MSPs using automation and AI for nonprofit, education, and healthcare clients.
Required Qualifications
- 3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment
- Based in the Los Angeles metro area
- Valid driver's license
- Reliable personal transportation for client site visits
- Strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration
- Advanced macOS support experience: security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution
- Experience troubleshooting networking issues: DNS, DHCP, VPN, and firewall concepts beyond the basics
- Solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and a clear understanding of the underlying technologies
- Proficiency with RMM and PSA platforms; willingness to learn our specific tooling quickly
- Ability to quickly assess whether an issue requires remote or onsite resolution and whether it can be resolved promptly or requires a longer-cycle approach
- Strong communication skills with demonstrated ability to adapt tone, detail level, and prioritization when supporting individual users, managers, and executives
- Strong interpersonal skills; able to build rapport with clients quickly and maintain professional, trusted relationships across a variety of personalities and seniority levels
- Comfortable representing Treeline in person at client sites; presents professionally and communicates with confidence in face-to-face settings
- Methodical approach to ambiguous problems: diagnose before you fix, document as you go
- Valid driver's license and reliable personal transportation for client site visits
Desired Qualifications
- Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent
- Experience supporting multi-client MSP environments
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