Client Engagement Specialist
$75,000–$95,000 year
On-siteManhattan, New York, United States
Job Summary
Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan. Provide monthly reports to the manager highlighting high-risk renewal accounts and turnaround strategies. Oversee the renewal lifecycle from pricing, contracting, to invoicing while ensuring appropriate customer training and product utilization. Support new sales into existing accounts to maximize ROI and identify opportunities for up-selling and cross-selling. Maintain accurate client records and communicate primarily via telephone and email. Success is measured based on the retention rates of assigned accounts.
Required Qualifications
- Minimum of 3 years of proven success in customer engagement or B2B sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficiency in Microsoft Office Suite & Google Drive
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