CLIENT ENGAGEMENT SPECIALIST
HybridMiami, Florida, United States
Job Summary
Answer telephone inquiries from patients and clients regarding available services, medical, dental, and behavioral health options at Care Resource. Retrieve dropped calls, resolve routine questions, and document all interactions while maintaining HIPAA compliance. Verify insurance eligibility for Medicare, Medicaid, and Ryan White, update demographic data, and schedule appointments across four locations using color-coded templates and credentialing grids. Coordinate office visits, manage interpreter requests, and cancel or reschedule appointments based on provider availability. Collect customer feedback, escalate issues per procedure, and ensure proof of income is on file for FQHC patients before scheduling.
Required Qualifications
- High School diploma
- Minimum of two years of experience in customer service, call centers, or receptionist/scheduling positions
- Experience in healthcare settings
- Training in HIV/AIDS preferred
- Computer knowledge including phone operating systems (Mitel), Word, Excel and Outlook
- Knowledge of NextGen EHR
- Proven excellent customer service skills
- Phone etiquette
- Outstanding communication skills
- Good organizational skills
- Teamwork skills
- Ability to work with multicultural and diverse population
- Frequent sitting
- Bending
- Standing
- Walking
- Talking in person
- Talking on the phone
- Occasional driving
- Stretching/reaching
- Lifting up to 50 lbs
Desired Qualifications
- Training in HIV/AIDS preferred
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