Client Engagement Specialist
$65,000–$80,000 year
On-siteEast Hartford, Connecticut, United States
Job Summary
Act as the primary day-to-day operational contact for the government client, building trust and resolving concerns before they escalate. Support the Account Manager on program plans, timelines, budgets, and governance frameworks while monitoring contractual compliance and KPIs. Prepare and quality-assure client reports, invoicing, program plans, and risk/issue logs. Apply data analysis to track performance metrics, surface trends, and inform decisions. Help plan and run governance meetings and client forums, including agendas and action tracking. Contribute to tender responses, contract renewals, and supporting documentation. Coordinate program resources, equipment, materials, and personnel to keep field operations running smoothly. This role occasionally requires residing within 1 hour of our East Hartford office.
Required Qualifications
- Experience in account management, client management, or operations management in a complex, multi-stakeholder environment
- Strong analytical skills, with the ability to turn operational data into clear recommendations
- Experience managing government contracts or working in a regulated, compliance-driven environment, with an understanding of SLAs, KPI reporting, and contract governance
- A track record of managing multiple concurrent programs in a dynamic environment
- Exceptional communication and stakeholder management skills, with confidence engaging senior government and internal stakeholders
- A proactive, self-directed working style, with strong judgement under pressure
- A bachelor's degree in Business Administration, Project Management, Engineering, Data Analytics, or Public Policy
- Experience in road safety, enforcement, surveillance technology, or government technology programs
Desired Qualifications
- A bachelor's degree in Business Administration, Project Management, Engineering, Data Analytics, or Public Policy is highly regarded
- Experience in road safety, enforcement, surveillance technology, or government technology programs is highly regarded
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