Client Engagement Representative
On-siteVancouver, British Columbia, Canada
Vancouver, British Columbia, CanadaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct first-point client interactions in a fast-paced Banking Centre, engaging clients to understand immediate needs and identify opportunities for financial services products. Assist clients with day-to-day banking requirements and connect them to appropriate team members for specialized support. Manage account and product inquiries while leveraging technology by introducing clients to mobile banking applications. Listen to client issues, ask clarifying questions, and take accountability for solutions, escalating complex matters when necessary. Work full-time on-site at the Vancouver-Granville & 68th location.
Required Qualifications
- On-site full-time employment
- Legally eligible to work at the location(s) specified above
- Valid work or study permit (where applicable)
- Completion of an attribute-based assessment
- Completion of other skills tests (such as simulation, coding, French proficiency)
- Branch Banking
- Client Service
- Customer Engagement
- Customer Experience (CX)
- Identifying Opportunities
- Product Knowledge
Desired Qualifications
- Digital savviness
- Seeking out innovative solutions
- Embracing evolving technologies
- Easily adapting to new tools and trends
- Passion for growing knowledge
- Belief that values matter
- Bringing real self to work
- Living values of trust, teamwork, and accountability
- Motivation by collective success
- Belief that teamwork can transform a good idea into a great one
- Belief that an inclusive team can bring a vision to life
- Love to learn
- Belief that there is no limit to what can be achieved
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