Client Engagement Manager
$70,000–$85,000 year
On-siteDanvers, Massachusetts, United States
Job Summary
Manage corporate client relationships by driving renewals, upsells, and new revenue growth through win/win negotiations and product promotion. Analyze customer business problems to recommend solutions, act as an escalation point for difficult issues, and conduct occasional training to ensure proper license utilization. Serve as a high-touch resource advocating for client needs across all departments to maximize CCC product penetration and retention. Requires 3-5 years of corporate account management experience, B2B sales success, and ability to travel up to 20%. Based in Danvers, MA, with an annual base of $70,000-$85,000 plus incentives.
Required Qualifications
- 3-5 years corporate client account management and client retention experience
- Proven B2B sales/renewals success
- Business development capabilities to mine accounts for upsell opportunities
- Demonstrated ability to enhance relationships
- Develop new internal contacts across all levels and cultures
- Ability to consistently demonstrate innovation and sound judgment when making decisions
- Exceptional interpersonal skills
- Written communication skills
- Comfortable delivering formal presentations
- Reside within commuting distance of Danvers, MA headquarters
- Work in the office as requested for training, meetings and events
- Work and attend meetings in Eastern work hours
- Travel approximately up to 20%
Desired Qualifications
- English major preferred
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