Client Engagement Lead - US
$145,000–$175,000 year
RemoteUnited States
Job Summary
Own 1–3 active client engagements by serving as the primary relationship owner, maintaining trust at the working level, and driving alignment between client expectations and delivery capabilities. Escalate issues early with recommendations and negotiate Statements of Work for new phases while identifying expansion opportunities within existing accounts. Manage delivery health by running cadence on smaller engagements or steering scope and strategy on larger ones, ensuring engagements remain profitable and at or below budget. This client-facing, commercially-minded role requires high billability and operates at the intersection of client trust, technical delivery, and business development. You will coach team members on client services standards and model how Very engages with clients. Success includes establishing strong stakeholder relationships, reporting consistently in Program Tactical, and achieving high renewal and expansion rates within the first year.
Required Qualifications
- 5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company
- Demonstrated experience owning client relationships — not just supporting them
- Ability to write and negotiate Statements of Work independently
- Experience managing project budgets and financial indicators
- Excellent communication skills — written, verbal, and in the room; able to present to executives and lead difficult conversations
- Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope (you do not need to code, but you need to understand what you're selling and delivering)
- Experience with IoT, connected hardware, or complex technical product development strongly preferred
- Background in electronics hardware, firmware, or embedded systems product development
- History of working directly with contract manufacturers
- Experience in a pre-sales or solutions engineering capacity
- 3+ years in a consultancy or client services environment
- Must reside within the region posted
- This role requires the ability to travel within the US as needed for client engagements
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