Client Engagement Director
HybridPhiladelphia, Pennsylvania, United States
Job Summary
Manage a portfolio of pharmaceutical and healthcare client accounts, building trusted relationships with senior partners and C-suite leaders. Expand accounts organically by identifying new opportunities, working with business development to win new work, and developing comprehensive account plans. Lead strategic client conversations, business reviews, and planning meetings while turning client briefs into clear delivery plans. Partner with specialists across strategy, creative, digital, and engagement to develop solutions, mentor account directors, and serve as the senior escalation point for client issues. Manage account forecasting, revenue, and profitability to ensure commercial success and high-standard project delivery. Report to the Head of Client Engagement, North America.
Required Qualifications
- 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency
- Experience growing strategic client relationships
- Experience leading complex, high-value accounts and overseeing multiple client programmes
- Confidence working with senior client partners, including executive leadership teams
- Experience developing account growth plans and identifying new commercial opportunities
- Commercial awareness, including forecasting and portfolio management
- Comfortable leading diverse teams and influencing partners across an organisation
- A collaborative leadership style with experience developing others
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