Client Engagement Coordinator
On-siteGrand Rapids, Michigan, United States
Job Summary
Coordinate day-to-day operations of the Red Wagon Club, including welcoming and onboarding new members while maintaining accurate membership records. Plan and execute monthly club events and quarterly signature client appreciation events, managing registrations, venues, vendors, and budgets to ensure exceptional delivery. Develop creative engagement initiatives, such as educational workshops, and build relationships through ongoing communication and feedback loops. Maintain the club website and social media presence, updating content and coordinating newsletters with a consistent brand voice. Collaborate with attorneys, marketing, and senior leadership to promote opportunities and transition members smoothly. Requires availability in evenings, weekly travel to multiple locations, and proficiency with Microsoft Office and web platforms.
Required Qualifications
- Excellent organizational and project management skills
- Must be self-directed
- Strong written and verbal communication abilities
- Exceptional customer service and hospitality mindset
- Strong attention to detail and follow-through
- Proficiency with Microsoft Office and web-based software platforms
- Availability in evenings
- Travel to multiple locations – Holland, Portage, Norton Shores, and East Lansing (potentially more in the future) approximately 1 day per week
Desired Qualifications
- Experience planning events or coordinating programs
- Experience with social media management and basic website updates
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