Client Delivery - Vice President
$130,000–$150,000 year
HybridUs, Île-de-France, France
Job Summary
Lead client delivery portfolios and implementations, ensuring alignment with business objectives, timelines, and commercial targets. Own end-to-end outcomes including scope, risks, dependencies, and executive stakeholder alignment while guiding teams of Project Managers and Business Analysts. Establish governance frameworks, manage trade-offs, and drive continuous improvement in processes and operating models. Partner with Product, Sales, and Operations to translate client feedback into actionable insights and strengthen cross-functional handoffs. Create executive visibility into portfolio health and financial performance. Work Monday-Thursday in-office with remote flexibility on Fridays.
Required Qualifications
- 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
- Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
- Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
- Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
- Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
- Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
- Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
- Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
- Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
- Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
- Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.