Client Delivery, Senior Consultant
RemoteJapan
Job Summary
Analyze customer and employee experience data to identify trends, pain points, and growth opportunities, then present findings through compelling storytelling that drives executive action. Act as a trusted advisor to optimize client processes and improve key performance indicators by translating complex business objectives into sustainable technical architectures. Proactively oversee account performance, configure the Medallia platform to meet customer requirements, and support QA, client UAT, and launch processes while collaborating with Product and Sales teams. Leverage three years of experience managing client retention to ensure the client extracts maximum value from the platform.
Required Qualifications
- 3+ years of experience successfully managing and retaining clients while leveraging software
- BA/BS
- Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics
Desired Qualifications
- Lightning-fast learner and great problem-solver
- Ability to work independently on low to medium complexity assignments
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
- Ability to understand, synthesize, and translate between business problems and technical concepts
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Thrive in a high-growth, fast-paced environment
- Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
- Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail
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