Client Delivery Manager
Remote · South Africa
Job Summary
Senior Client Delivery Manager role overseeing client services for a portfolio of digital marketing clients. Responsibilities include leading onboarding, ongoing client relationship management, regular performance reviews and QBRs, and driving retention. Manages cross-functional teams (channel managers, SEO specialists, designers, developers, and support staff) to ensure timely, high-quality delivery of campaigns across Google Ads, Meta Ads, SEO, web, and creative initiatives. Owns reporting, analytics, conversion tracking, and KPI monitoring, and guides optimization efforts and process improvements. Emphasizes governance through SOPs, post-mortem reviews, and crisis management to recover at-risk accounts. Preferred experience in healthcare/ABA-like industries, HIPAA-compliant marketing environments, landing page builders, copywriting, and scaling agency operations.
Required Qualifications
- 8+ years of experience in digital marketing, with the majority of experience gained in an agency environment
- Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue
- Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization
- Working knowledge of SEO and digital marketing best practices
- Proven experience leading and developing teams, including managing direct reports
- Excellent client-facing communication and relationship management skills
- Experience with project management platforms such as ClickUp or similar tools
- Proficiency with CRM systems and collaboration tools such as Slack
- Strong analytical, organizational, and problem-solving abilities
- Experience using AI tools such as ChatGPT or Claude to improve operational efficiency
- Ability to manage multiple priorities in a fast-paced agency environment
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