Client Delivery Manager (CDM) Hosting

Manage client hosting relationships as the primary point of contact, organizing operational and steering committees while tracking contractual commitments and SLAs. Ensure infrastructure availability and performance by monitoring major incidents, analyzing KPIs, and delivering operational reports. Coordinate cross-functional teams and external partners to facilitate complex problem resolution, manage change execution, and oversee financial consumption and budgeting. Lead service improvement plans, ensure audit compliance, and drive risk mitigation through crisis management exercises.