Client Delivery Manager
HybridBerlin, State of Berlin, Germany or North Canton, Ohio, United States
Job Summary
Conduct end-to-end service delivery governance across complex, multi-team environments to ensure clarity of ownership and risk visibility. Surface gaps between client expectations and delivery feasibility, then structure non-incident escalations with a single owner and decision forum. Enable pre- and post-delivery governance checkpoints while supporting governance forums with consolidated risk narratives and KPI interpretations. Bridge Service Management, AMS delivery, Projects, Release, and Test functions without operational execution, focusing on improving service predictability and client trust. Requires deep comprehension of service delivery governance and AMS models, with proficiency in English and German. Hybrid work is offered to support work-life balance.
Required Qualifications
- Deep comprehension of service delivery governance, AMS / SaaS models, and complex operating environments
- Exemplary stakeholder management without hierarchical authority
- Structured, factual communication under pressure
- Experience in service delivery, AMS, operations, or complex IT environments
- Exposure to client-facing roles and governance forums
- Proficient written and spoken communication skills in English and German (B2)
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