Client Delivery Executive – Government
On-siteCanberra, Australian Capital Territory, Australia
Job Summary
Lead end-to-end delivery leadership across Service Desk, Field Services, Project Services, and Service Management for a critical government account. Provide senior delivery assurance, governance discipline, and commercial accountability by partnering with service line leaders to uplift service maturity, quality, and performance. Own delivery-side financial performance, manage risk, and identify opportunities to expand the application and infrastructure support portfolio. Engage senior government stakeholders to drive account growth while maintaining visibility at the highest levels of both the client and organization. Requires NV1 security clearance (NV2 obtainable).
Required Qualifications
- NV1 Security Clearance
- ability to successfully obtain NV2 Security Clearance
- Proven experience in senior service delivery, client delivery, or account leadership roles within government or managed services environments
- Strong understanding of IT service delivery and ITSM practices
- ability to lead at a service assurance and governance level
- Track record of contributing to account growth
- ability, experience, and capability to identify, shape, and support expansion opportunities across application and infrastructure support services
- ability to contribute effectively to the delivery of adjacent growth areas
- Demonstrated success leading through influence in complex, matrixed delivery environments
- Commercial acumen
- experience managing delivery performance, cost drivers, and margin outcomes
- Strong executive-level communication skills
- confidence to engage credibly with senior government stakeholders
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