Client & Customer Service Analyst
On-siteVellore, Tamil Nadu, India
Job Summary
Ensure strict adherence to internal and external guidelines including KYC, Anti Money Laundering, and audit standards. Process inputting transactions such as Cash Deposit/Withdrawal, Demat, Forex, RTGS/NEFT, and Stop Payments with 100% accuracy while maintaining dual custody protocols for cash and vault registers. Manage customer service by reducing turnaround times, migrating queues to alternate channels, and conducting structured service calls for new and qualified customers to achieve Service Score Card targets. Report suspicious activities immediately and uphold clean desk policies. This role supports Deutsche Bank's commitment to operational excellence and client security across its corporate and private banking divisions.
Required Qualifications
- Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits)
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors
- Error Free Processing of transactions with in specified SLA's
- Ensure laid down processes are being followed
- Ensure DB internal security standards are followed
- Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs
- Ensure NIL operational losses / compensation to customer due to any operational issue
- Ensure strict adherence to branch daily reports generation
- Follow Complaint management procedures
- Ensure satisfactory compliance scores and implement audit recommendations
- Any suspicious transaction/activity must immediately be reported to the supervising officer
- Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management
- Structured service call for all the new to bank customers and qualified / non-qualified customer base
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