Client Coordinator
$47,840–$54,080 year
On-siteReno, Nevada, United States
Job Summary
Build strong working relationships with clients by understanding their business, purchasing history, and ongoing needs. Serve as a reliable business partner by providing responsive, professional, and solutions-oriented customer service to an assigned Client Relationship Manager's portfolio. Coordinate routine communication and activities between clients, managers, and internal support teams to ensure an exceptional client experience. Help identify opportunities to introduce additional products and solutions that support clients' businesses. Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution. Maintain organized and accurate customer information and documentation while managing a high volume of emails across multiple accounts. Perform clerical and administrative tasks that support the Client Coordinator department.
Required Qualifications
- High school diploma or General Education Degree (GED)
- Proficiency with Microsoft Office, including Word and Excel
- Strong clerical, organizational, and data entry skills
- Basic math skills, including multiplication, division, and converting fractions to decimals
- Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams
- Ability to effectively manage large volumes of emails across multiple accounts
- Highly organized, detail-oriented, and self-motivated
- Friendly, professional, dependable, and committed to delivering exceptional customer service
- Willingness to actively participate in company events and activities
Desired Qualifications
- Two or more years of customer service experience ideally within an inbound/outbound call center environment or experience as an inside sales rep / account manager
- Working knowledge of Enterprise Resource Planning (ERP) systems
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