Client Coordinator
$41,600–$45,760 year
On-siteSouth Holland, Illinois, United States
Job Summary
Oversee client onboarding, care plan management, scheduling, and documentation to ensure seamless service delivery. Conduct thorough reviews of new client profiles and complete staffing within 48 hours, escalating delays immediately to the Branch Manager. Process care plan updates within one hour of receiving new information and maintain a defined schedule for every active client on the dashboard. Notify supervisors promptly of status changes and record all client-related communication to ensure compliance with organizational and payer requirements. Perform weekly outreach for clients on hold, review missed visits for makeup scheduling, and manage service terminations with full investigation. Ensure uninterrupted services for IDOA and IDHS clients and initiate VA client renewals one month before authorization expiration. Complete monthly surveys and annual caregiver performance evaluations for all assigned clients.
Required Qualifications
- Demonstrated customer service and communication skills
- problem solving
- attention to detail
- Technical proficiency in utilizing computers and generating reports
- Able to speak, read and write English fluently
- High school diploma or equivalent
- Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field
- Customer service experiencedemonstratingstrong communication, empathy, andproblem‐solvingskills
- Monday to Friday
- 9:00am to 5:00pm
- 40 hours per week
Desired Qualifications
- Able to speak other languages
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