Client Coordinator (32464)
$35,360–$35,360 year
RemoteUnited States or Atlanta, Georgia, United States
Job Summary
Coordinate between reviewers and clients to ensure cases are assigned, accepted, and completed on schedule by communicating via email, sending reminders, and monitoring deadlines. Respond promptly to client inquiries regarding reports, status, or concerns while utilizing databases to enter and retrieve client information. Maintain daily contact with the QA department, file and archive cases, and verify client data accuracy and compliance with state and federal regulations. Assist in resolving customer complaints and quality assurance issues, directing calls to other departments as needed. This fully remote role requires a 40 W.P.M. typing speed, HIPAA compliance knowledge, and experience with Microsoft Office and Teams.
Required Qualifications
- High school diploma or equivalent
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Teams, Outlook, Excel, and the Internet
- Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
- Must be a qualified typist with a minimum of 40 W.P.M.
- Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
- Must demonstrate exceptional communication skills
- Must be able to work independently, prioritize work activities and use time efficiently
- Must be able to maintain confidentiality
- Must be able to demonstrate and promote a positive team -oriented environment
Desired Qualifications
- Minimum one-year clerical experience, or equivalent combinations of education and experience
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